Do you, as a manager, find that the transformations you try to carry out end up failing … And you can’t figure out why. In this article, you’ll get Customer Service Manager, Sannie Antony Skaanning’s best advice for a fruitful change.
Are you challenged by leading various generations simultaneously? Then you may find it helpful to familiarize yourself with theory on generations X, Y and Z. Just remember not to use the theory as a checklist and never without a more personalized management of the individual employee.